Pucks & Timepieces - Frequently Asked Questions
Buying a Watch
Browse our curated selection of luxury timepieces online. Once you find the watch you love, simply add it to your cart and check out securely. Need help choosing or have questions before you buy? Reach out—our team is here to assist.
Yes—if the original bracelet links are available, we include all of them. If any links are missing, it will be clearly noted in the product description.
We don't offer customization services at this time. We focus on preserving each watch’s factory originality and collector value.
If the box and papers are available, they’ll be included—and clearly noted on the product listing. If not, we’ll be transparent about what's provided.
Yes—every image you see is of the actual timepiece for sale, shot in-house. Want to see more angles or a video? Just ask.
100%. Every watch we sell is thoroughly authenticated and guaranteed to be original and untouched.
Yes, unless stated otherwise. We never deal in timepieces with removed or altered serial numbers.
Yes. Every pre-owned piece is inspected and serviced by professionals to ensure it runs properly and looks sharp.
Pricing, Offers & Payment
On certain models—yes. You can submit a reasonable offer using the “Make an Offer” feature or by contacting us directly.
We price competitively every day, but from time to time we do offer special deals. Follow us on Instagram or join our mailing list to stay in the loop.
We accept all major credit cards, PayPal, wire transfers, and sometimes even trades or partial trade-ins. Contact us for special payment arrangements.
We operate independently from the brands and source watches through trusted collectors, retailers, and wholesalers. This gives us flexibility to offer exceptional value.
Authorized Dealers are officially tied to specific brands and sell only new inventory at retail pricing. We’re independent—this allows us to offer a wider selection, including pre-owned and rare models, often at better prices.
Our watches are sourced from a vetted network of private collectors, industry insiders, and global dealers with reputations for quality and authenticity.
Orders, Shipping & Returns
Yes—our checkout is fully encrypted, and we use secure, trusted payment processors to ensure your transaction is safe.
If you haven’t received an email within 24 hours, check your spam folder. Still nothing? Get in touch and we’ll confirm your order for you.
If we can’t verify your payment or detect any irregularities, we may cancel the order for your protection. We’ll always notify you with details.
Most watches ship out within 1 business day via fully insured express shipping. You’ll receive tracking as soon as it’s en route.
Yes. We accept returns within 5 days of delivery. The watch must be unworn and returned in its original condition. Please contact us first for return authorization.
Email or message us within 5 days of delivery. We’ll send you return instructions and help arrange secure shipping back to us.
About Us
We operate exclusively online at this time. This helps us keep costs low and selection high—but we’re happy to offer detailed photos, videos, and virtual consultations upon request.
Use our Contact Page, email us directly, message us on Instagram, or reach us via text message at 608.440.8835. We usually respond within 24 hours.