Pucks & Timepieces – Shipping Policy
Free Expedited Shipping (U.S.)
We provide free, fully insured express shipping on all domestic orders. Most in-stock watches ship out same or next business day, once payment has been verified. Every shipment is insured, tracked, and requires a signature on delivery for your protection.
Special Orders
Certain timepieces are labeled as “Special Order.” These watches are sourced specifically for you and may take 2–5 business days to ship. We’ll keep you informed every step of the way and notify you as soon as the item is ready to ship.
Shipment Timing
Orders placed before 2 PM EST, Monday through Friday (excluding holidays), are typically processed and shipped the same day. All timepieces are securely housed and prepared at our location to ensure a prompt turnaround.
Quality & Pre-Shipping Process
Before any watch leaves our hands, it goes through:
- Final inspection by our team
- Authentication check
- Accuracy and functionality testing
- Confirmation of original box/papers (if applicable)
We take every measure to ensure what you receive is exactly what you purchased—no surprises.
Packaging & Delivery
Your watch will be safely packaged and shipped via FedEx or UPS with signature confirmation. To protect against theft or loss, we only ship to the billing address or a verified shipping destination.
International Shipping
We do offer international shipping! Please contact us before placing an order to coordinate details. Buyers are responsible for any customs duties, VAT, taxes, or import fees in their country—even if the item is returned or refused.
Sales Tax
We collect sales tax on orders shipped to U.S. states where required by law. Tax is calculated at checkout based on your location.
Need Assistance?
For shipping questions or to arrange a special delivery, feel free to contact us—we’re always here to help.